Customer Care System - Expotel Hotel Reservations

Expotel Hotel Reservations are a leading corporate hotel, conference and travel agent based in the UK.

Expotel work with some of the largest companies operating in the UK and are an industry leader in their sector.  Working closely with both their sales and IT  teams we developed a hotel booking demonstration system.

Customisable, client interfaced hotel booking system.

The system mirrors exactly the functionality of their booking system and has the added functionality which allows them to easily customise the user interface. A customised client logon can be added within a few minutes allowing them to present their services in a customer inimate manner as part of their sales stategy.

Prior to using our system they had to develop individual sites for each potential client which was both costly and time consuming. The system was delivered within budget and within timescales.

Client Demonstation System

Customer Care System

Delivering high quality service, and value is at the top of Expotel's list of priorities. The Customer Care system will enable Expotel to extend and improve their customer service capabilities, whilst providing extensive management information to drive change and improve business practices.

We are cuurently at the implementation stage of delivering their complaints management, feedback handling and customer service system which integrates into the existing IT infrastructure.

The system will deliver cost reductions, increased efficiencies and demonstrably improved processes, services, customer satisfaction and profitability.

We can provide organisations of any size with a scalable business application so please call Russell Marshall on 01142887786 to discuss your requirements.